Situation 

 

The LJ3200 has had the following Software and Firmware Updates.  Note:  If the customer is receiving faxes to their PC, both the software and firmware updates are required.

 

Firmware Fixes:  (Note:The Firmware Update Utility does not require the installation of the printing software.)

·         After a period of normal operation, the hp LaserJet 3200 is unable to send or receive faxes until the product is turned on and off.

·         Small faxes containing less than one line of text may not show they have been received when receiving faxes to the computer. This particular fix requires a firmware and software upgrade.

·         Improved the printing time of the Speed Dial or Phonebook Report

·         Minimizes "Empty PhoneBook" messages when uploading the phonebook from the 3200 to the computer using the HP LaserJet Device Configuration software.

Software Fixes:

* Windows XP Compatible

 

The installer now properly installs on Windows XP systems.  A   dialog box will now appear in the beginning of the installation process and   ask the user to plug in the device.  Previously, to install successfully, a user would have to choose "DOT4_00x" at the ports screen instead of LPT1: or USB.  This has now been corrected to  work in either case.

 

* Windows 2000 Plug and Play Install

 

During a Plug-n-Play Driver Install using the "Add New Hardware  Wizard" on Windows 2000, the English PCL6 driver will be selected  as the default regardless of locale.  For all driver and language

options, check the "Driver Files Search Results" screen, click  "Next", and then select your driver and language of choice.

 

* Improved Asian Performance using PCL6

 

Print performance on Asian systems has dramatically improved in some situations.  This results in smaller files being generated and sent down to the device.

 

* Scan Help File Errors

 

Accessing help in the Scan Control Viewer would generate a missing file error.  This file has been updated.

 

* Updated "Monitor Device" translation within HP LaserJet Director

 

The German translation of "Monitor Device" in the LaserJet Director menu was updated for the appropriate context.

 

* Improved the Preview Quality when Viewing Faxes Received to the PC

 

The HP LaserJet Document Manager preview quality for Faxes received to the PC has been significantly improved.

 

* Eliminated some debug assertion failures when attempting to scan

 

On Windows 98 systems, the file MSVCIRT.DLL did not reside on the host system.  The installer now installs this file if not present in the C:\Windows\System directory.

 

* Fixed System Resource Loss when manual duplexing

 

Fixed a memory leak in the driver that would cause the system to lose resources each time a document was manually duplexed under Windows Terminal Server or Citrix Metaframe.

 

* Expanded scanning permissions to include Power User

 

Windows 2000 users were required be have Administrator privileges to scan using the LaserJet software.  This has been expanded to allow users with Power User permissions to scan.

 

* Removed duplicate resolution entries

 

The HP LaserJet Director has a selection box in the setup dialogs that allows a user to select a scan resolution.  This no longer has duplicate entries in it.

 

* Updated the Archive Feature to prompt for a filename

 

The archive button on the HP LaserJet Director used to save to the same filename, overwriting the previously archived file.  It now prompts the user for a filename. 

 

* Added multi-page tiff capability to the HP LaserJet Director (isn’t it .tif?)

 

The HP LaserJet Director now provides a multi-page tiff file type option in the button customization setup dialogs.

 

* Updated the Network Print Install Wizard to include correct languages

 

Incorrect languages were sometimes included when installing the product in a networked environment.  This has now been updated to include the correct languages.

 

* Improved Receiving Faxes to PC feature

 

Notifications sent to the PC were missed by the software in some situations when a fax was received to the device while another was being uploaded to the PC

 

*  Faxes are shown in the fax log, but never appear in the Received Faxes

folder.  Fax image files will be generated correctly in the Received faxes folder.

 

 * A firmware datecode of 20011015 is required to completely fix all

Receive to PC issues.  To check which version of firmware your device has, please visit http://www.hp.com/support/lj3200.

 

* Fax Log Entry Corruption

 

Clicking the fax log button in the HP LaserJet Document Manager numerous times in rapid succession results in the fax logs becoming corrupted.  Strange results in the fax logs could result.

 

* Correctly Reporting Errors in Fax Logs

 

In the LaserJet Document Manager, the errors reported from faxes were sometimes incorrect.  These have been updated to display the correct errors now.

 

* Grayed out Receive to PC on Windows 95

 

The receive to PC feature is not supported on Windows 95, so it now disabled in the Device Configuration Manager.

 

* Added Office XP as a scanning destination

 

This product was released before Office XP was available.  The software now supports Office XP applications.

 

* Fixes Drag and Drop Errors on NT4.0 SP4

 

After Printing System installation, dragging and dropping from any application would be disabled.

 

 

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Version 4.0 and Earlier Changes

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* Corrects "Error writing to LPT1" problems when trying to print from Windows 98 or Windows ME. 

 

This problem occurs when a print driver that uses an old version of hpdcmon.dll was installed before the LaserJet 3200 was installed.  The LaserJet 3200 installer would not replace the  old copy of hpdcmon.dll and the old version is unable to take advantage of some new functionality.

 

* Prevents some scanned documents from being altered by providing functionality to disable analysis. 

 

Analysis behavior can be modified by changing the Analyze setting in the hppscan.ini file.  Hppscan.ini is located in the "Hewlett-Packard\LaserJet All-in-one" directory which is installed by default in the "Program Files" directory.  To modify the behavior of analysis open hppscan.ini with notepad and change Analyze to one of the following settings:

 

  0:  Never use analysis.

  1:  Always use Analysis (factory default).

  2:  Analyze only when OCR is required.

 

Please note that this will not revert to a previous setting upon reboot or by closing the HP LaserJet Director and the setting does not affect TWAIN scans.

 

* Allows the user to scan pages longer than 11 inches.

* Prevents missing pages when scanning multi-page documents.

* Resolves scanning problem which caused bottom one inch to be lost (non-TWAIN scans).

 

These problems occur when attempting to scan a document that is longer than 11 inches from the HP LaserJet Director.  The patch provides two solutions for these problems. 

  1.  The default paper size is set to either A4 or letter based on the country detected in the regional settings.

  2.  The file hppscan.ini can be modified to specify custom paper sizes.  To change the length of the paper size scanned, add a variable to the [MainIni] section of the hppscan.ini file and set it equal to the length in hundredths of an inch.

 

       For instance, to scan Legal paper size modify hppscan.ini by adding AlHeight=1400 as shown below.

 

        [MainIni]

        AlHeight=1400

        ScanColor=0

        ScanMode=0

        JPEGQuality=90

        ShowEmailTypes=1

        EmailFileType=pdf

        PDFImageOnly=0

        PDFMonochrome=0

        PDFTextDPI=300

        PDFDrawingsDPI=300

        PDFPhotosDPI=150

        PDFJPGQuality=80

        MultiPageTif=0

        TifCompression=0

        TxtLineBreaks=1

        MergeBackground=1

        8BitPdfText=0

        Analyze=1

        LineArtToPhoto=3

 

        [PublishToWeb]

        Readiris=0

 

Some common values for the ALHeight variable are:

1100  --  Letter   (11.00 inches)

1169  --  A4                   (11.69 inches)

1400  --  Legal               (14.00 inches)

 

To change the size of paper scanned, change the value of AlHeight or remove it completely to use the default paper size as described in solution 1.

 

* Fixes some "missing DLL" error messages.

 

The installer in the previous version of software installed components based on the language detected.  One of the software components used different DLL's based the language detected.  The installer and the software component used different methods to determine the language.  As a result a condition could arise where the software component could attempt to use a DLL that the installer did not install.

 

* Corrects abnormal naming of temporary files.

 

The previous version of software created a small file in the WINNT folder when the HP LaserJet Director was closed.

 

* User-selected default file format is retained when scanning to email using the LaserJet Director.

 

 With the previous version of software the file format for scan to email would revert back to pdf even though another format was specified.

 

* Enables users to fax Hebrew characters.

 

In previous versions of the software, users were unable to fax Hebrew characters. This functionality is now supported.

 

* Improved image quality when previewing sent faxes.

 

The image quality when previewing faxes before sending them from the PC has been improved.

 

Solution   UPDATE

 

The following matrix will determine what the customer requires, depending on web access or no web access:

 

Customer Situation	CD Only	Firmware Dimm Only	Web Download – SW Patch & Firmware Flash	Current SW CD Rom & Firmware DIMM	Current SW CD Rom w/ Flash Utility (English only)
Bad Dimm		X
Lost or Bad CD	X
Standalone Fax		X
Connected to PC			X (web access)		X (no web access)
Win95/Mac/USB			SW Patch Only is available for immediate download if customer has web access	X (web or no web access, the only way to upgrade F/W is this route)
Flash Failures		X

 

The following matrixes will explain what each option entails in terms of parts required.

 

Parts Required to accomplish the repair  (DIMM ONLY)
Replacement Part number(s)	Qty	Description(s) of Replacement Part(s)
C7867-69004	1	Exchange Rev G DIMM for Base Product
C7867-69005	1	Exchange Rev G DIMM for SE Product
C7867-69006	1	Exchange Rev G DIMM for E Product

 

Parts Required to accomplish the repair (CD with software only on it)
Replacement Part number(s)	Qty	Description(s) of Replacement Part(s)
C7052-60122 C7052-60123 C7052-60124 C7052-60125 C7052-60126	1	EFIGS/DU/PO North Europe EN/SC/TC/KO US English Eastern Europe
C7052-60125	1	US English
C7052-60110 C7052-60111	1	US English EFIGS/DU/SW

 

Parts Required to accomplish the repair (CD and DIMM kit)
Replacement Part number(s)	Qty	Description(s) of Replacement Part(s)
Need kit part number, will be available with next revision of SN	1	CD with Software and  Exchange DIMM kit
Need kit part number, will be available with next revision of SN	1	CD with Software and  Exchange DIMM kit
Need kit part number, will be available with next revision of SN	1	CD with Software and  Exchange DIMM kit

 

Parts Required to accomplish the repair (CD with software patch and FW Utility {English Only} on it)
Replacement Part number(s)	Qty	Description(s) of Replacement Part(s)
C7052-60127	1	CD with Software Patch and FW Utility (English Only) for all regions and all products

 

Firmware Required (SW patch and FW (English only) Download Utility available on the Web)
Firmware number(s)	Description(s) of Firmware	Retrieve from (enter full path):
C7052A	SW patch and FW(English Only)   Download Utility The SW Patch and FW Download Utility will be listed separately on this page.	http://www.hp.com/cposupport/swindexes/hplaserjet21874_swen.html  (note, from here, select your O/S)  Note:  Win 95 and Mac cannot use this utility)
C7053A	SW patch and FW (English Only)  Download Utility The SW Patch and FW Download Utility will be listed separately on this page.	http://www.hp.com/cposupport/swindexes/hplaserjet21875_swen.html  (note, from here, select your O/S)  Note:  Win 95 and Mac cannot use this utility)
C7055A	SW patch and FW (English Only)  Download Utility The SW Patch and FW Download Utility will be listed separately on this page.	http://www.hp.com/cposupport/swindexes/hplaserjet28035_swen.html  (note, from here, select your O/S)  Note:  Win 95 and Mac cannot use this utility)

 

Action

 

What does Division pay for?

 

Situation	What Division Pays for
Customer has Mac, USB,  or Win 95 with Web access	DIMM to be sent to customer (standard shipping time)
Customer has Mac, USB,  or Win 95 with no Web access	Current SW CD ROM and Firmware DIMM to be sent to customer (standard shipping time)
Customer has stand alone Fax	DIMM to be sent to customer (standard shipping time)
Customer has a Bad CD	CD to be sent to customer (standard shipping time)
Customer does not have Web Access	Current SW CD ROM w/ Flash Utility if they can use the Flash Utility or Current SW CD ROM plus Firmware DIMM if they cannot use the Flash Utility (standard shipping time in both cases)
Customer used flash utility, and it failed, so Bad DIMM	DIMM to be sent to customer (Expedited shipping time)
Customer does not wish to upgrade Flash DIMM themselves (within 1 year time since purchase only)	Labor Cost to upgrade firmware for HP authorized technician, minimum charge.  Flashing of DIMM preferred instead of new DIMM installed.  (Note, Division will pay for new DIMM if flash utility failed and the DIMM was damaged as a result).  Return to Bench, no onsite costs covered.

 

To Be Performed By:  CCC Agent: 

Check the firmware datecode on the selftest page to see if it fits within the requirements for the firmware update.  The datecode should be 20011015.  Check the HPDirector’s version number to see if it is the lastest software or if it needs to be updated.  The latest is version for the HPDirector is:  1.00.008.020.  Depending on the customer’s needs (see matrix above) use the CREW or POP process, or other process used by the region to send these kit(s)/Part to the customer.  These kits are customer installable.

 

To Be Performed By:  Repair Technician: 

Within the 1 year time period after purchase:  If the customer has an issue that the updated FW will fix, advise the customers to flash the updated firmware or order the DIMM and install it themselves.  If this is not acceptable to the customer, they can bring in the product and the technician will update the FW via the web download utility at no charge to the customer.  (Only upgrade the DIMM if the flash utility did not function properly)  ASP’s can obtain the flash utility off of the web page. 

 

After the one year time period after purchase:  If the customer has an issue that the updated FW will fix, advise the customers to flash the updated firmware or order the DIMM and install it themselves.  If this is not acceptable to the customer, they can bring in the product and the technician will update the FW via the download program or install a new DIMM for them, but at a minimum labor charge to the customer.  (Only upgrade the DIMM if the flash utility did not function properly). 

 

Additional Information

 

How to order the CD only:                       Order it from the normal CD Distribution Channels The CD can be ordered from the web or phone.  The phone numbers are listed on the web site.

 

http://www.hp.com/cgi-bin/cposupport/swindex.pl?p=hplaserjet21874&l=en&c=CDROMOrderPage

 

How to order the DIMM only:                   Crew/order item from HPCS

How to order the DIMM/CD kit:                Crew/order item from HPCS